4.9 rated
By over 140 UK based high-net-worth individuals
38.651+
Of working hours saved for successful individuals like you
50+
Professional European Virtual Assistants, trained to provide luxury lifestyle management support
Running two businesses left me with no time for my kids. Since hiring a virtual assistant, I finally get to enjoy time with my family. My VA handled all my email inquiries and helped me manage my customers.
Milka Ramic
Psychologist, and owner of wedding photography studio
As an events company we have high peaks of administration and customer service emails at certain times and the flexibility and diligence of Remote Bob allowed us to deliver high quality customer support in a quick and efficient manner.
CEO Fintech Week London
I would highly recommend this service. From the start everyone was super professional and I have been matched with the best VA for me personally and my business. The level of detail and quality is amazing
and I'm looking forward to a very long term working relationship.
Divorce Healing Specialist & Life Rebuilding Coach, Podcaster and Author
I've been using Remote Bob for a few months now and have been so impressed by the service and the setup. They're professional and easy to deal with, and it's been a massive relief to hand over some of the tasks that I was struggling to keep up with. I'm much more efficient now I can get to the tasks that actually need my attention!
Louise Downham
Headshot & Business Photographer
Here’s How We’ll Transform Your Customer Support
Respond to emails & manage tickets
Screen emails and messages. Your VA handles tickets, returns, refunds, and product questions with care care.
Manage live chat & social DMs
We reply quickly on your website chat or socials so no lead or customer goes ignored.
Track orders, returns & logistics
Your VA keeps tabs on shipping issues, delayed orders, and returns, keeping customers in the loop and stress-free.
Create help desk articles & templates
We’ll draft FAQs, canned replies, and troubleshooting guides so your customers always feel supported and informed.
Collect feedback & flag red alerts
We spot trends, escalate issues when needed, and gather insights to improve your service and prevent churn.
Update CRM & tag customer data
Your VA keeps your CRM clean and up to date, tagging customers by issue, behavior, or tier so you can personalize support and follow-up with ease.
Consistent, Compassionate Support, Without Lifting a Finger
A dedicated customer support assistant becomes the calm, capable voice of your brand, turning every question into a chance to build trust.
Reclaim your focus while we handle the inbox, the tickets, the returns, and the late-night DMs.
So you can concentrate on scaling your business, not chasing shipping updates or replying to angry customers.
Because world-class brands aren’t built on products alone they're built on how you make people feel.
And your VA makes sure every customer feels heard, valued, and cared for.
How to Hire a Customer Support VA with Remote Bob
It is simple with Remote Bob
1. Free Consultation Call
Meet our team, share more about your needs and explore if we are the right fit.
3. Confirm scope of work
Confirm that you are happy with terms and conditions - one click and the paperwork is sorted!
2. Receive follow up email
After the call, you will receive an email with summary of consultation call, Remote Bob's references and pricing.
4. Meet your ideal VA
In 5 working days, you will be invited to kick off call and we will introduce you to your perfect virtual assistant.
Your Customer Support VA takes care of the follow-ups, refunds, and inbox chaos — so you can focus on what truly drives your business:
growing your brand, or simply having the freedom to breathe again…
Because when your customers are cared for, you can finally focus on the big picture.
Book Delegation Session
Limited availability this month
​
—Claim your free session today before they’re gone!