Virtual Assistant for Landlords & Letting Agents: The Complete UK Guide

If you run a lettings agency or manage property, you already know the job is 20% property and 80% admin. Tenant messages at 9pm. Chasing references. Compliance dates that can’t slip. Maintenance calls that pull you out of everything else.

A property virtual assistant takes that weight off your desk — without the cost or commitment of another in-house hire. Here’s exactly what they do, what it costs in the UK, and how to get started.

What is a property virtual assistant?

A property VA is a remote team member who handles the day-to-day operational and administrative work of managing property. They work your hours, in your systems, and become a genuine extension of your team — just without the office, the payroll admin, or the National Insurance bill.

They’re not a call centre. They learn your properties, your landlords and your tone, so tenants and clients feel looked after.

What a property VA actually handles

The tasks that eat your week are usually the easiest to delegate.

Tenant communication. Answering calls, emails and messages, handling routine questions about tenancy agreements, chasing overdue responses, and keeping tenants updated so nothing goes quiet.

Pre-tenancy and lettings admin. Uploading and refreshing property adverts, managing enquiries, booking viewings, coordinating references and Right to Rent checks, preparing tenancy agreements and registering deposits.

Compliance tracking. Keeping on top of Gas Safety, EICR, EPC, PAT testing and smoke alarm dates — scheduling inspections and flagging renewals before they lapse. This is where a good VA quietly saves you from costly, stressful surprises.

Maintenance coordination. Logging issues, triaging urgency, contacting contractors, chasing updates and keeping tenants and landlords informed throughout.

Landlord reporting and light finance admin. Preparing monthly or quarterly statements, tagging invoices, logging supplier costs and organising documents so your books are never a mess.

CRM and listings upkeep. Keeping your system accurate, updating statuses and making sure no lead or property falls through the cracks.

What it costs in the UK

Property VA support in the UK typically ranges from around £480 to £2,320 per month, depending on hours and service level. Dedicated, UK-hours support usually starts around £500/month for part-time and £900/month for closer to full-time cover.

At Remote Bob, rates start at £18/hour, scaled to the hours and experience you need — so you’re only paying for the support that actually moves work off your plate.

Compare that to a full-time property administrator at £28,000–£32,000+ per year once you add on-costs, and the case makes itself.

Why landlords and agents choose a VA over a new hire

No overhead. No recruitment, no payroll, no equipment, no HR headaches. The agency handles vetting, training and cover.

Cover when it matters. With an agency, you’re not left exposed if one person is off sick or on holiday — support continues.

Scales with your portfolio. Add hours in busy lettings season, ease off when it’s quiet. Try flexing a full-time employee like that.

Your time back. Property owners and agents who delegate the admin typically win back 10–15 hours a week — time to grow the portfolio, win instructions, and actually switch off in the evening.

How to get started

You don’t need to hand over everything at once. Most property clients start with the two or three jobs that drain them most — usually tenant comms and compliance tracking — then expand as trust builds.

On a free consultation call, we’ll map out what’s eating your week, show you exactly what a property VA would take off your plate, and match you with someone who understands lettings. You’ll have a clear plan and pricing before you commit to anything.

👉 Book your free consultation call and get the admin off your desk.

Want to see how it works day to day first? Explore our property management support.

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